10 августа 2022 г.

Announcement of changes in the rules of customer service

Dear customers, we would like to inform you about changes in the rules for servicing individual customers, introduced from August 15, 2022:

 

1.When carrying out operations related to crediting funds to settlement accounts and performing currency exchange operations, it is required to provide documents confirming the          legality of the origin of funds and carry out the following operations directly through bank branches:

- transactions carried out by resident individuals in foreign currency within 30 days in the equivalent of more than USD 100,000;

- transactions carried out by non-resident individuals in foreign currency within 30 days in the equivalent of more than USD 10,000.

2.Restrictions are set on the withdrawal of cash in foreign currency from the accounts of non-resident individuals in the equivalent of up to USD 10,000 within a month;

3.Registration of the Bank Mobile application and account identification in Ipak Yo'li Mobile to the numbers of mobile operators of other countries is disabled.

4.In order to avoid disconnection from the Ipak Yo’li Mobile Application (and Online banking), existing customers identified with the numbers of mobile operators of other countries are recommended to          change their registration number in the Mobile Application for a period up to September 1, 2022.

5. A limit is set for residents of individuals to purchase foreign currency (online conversion) in the equivalent of up to USD 5,000 per day.

6.Limits are set for users of the Bank Mobile Application for online conversion of available currency pairs:

   USD-EUR-USD, USD-GBP-USD, USD-RUB-USD and others in the following order:

- for residents of individuals - in the equivalent of no more than USD 100,000 within 30 days;

- for non-resident individuals - in the equivalent of no more than USD 10,000 within 30 days.

 

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